BPI-Business Process Improvement
Business Process Improvement is a philosophy, and a set of methods and tools used to improve processes, increase client and associate satisfaction, and drive down costs in relationship to what our customers need and value by reducing cycle time, variation, capacity and defects. BPI also serves as a leadership development program for Company’s top talent. Tools for Business Process Improvement stem from Six Sigma, Lean, Act Now!, and Change Management.
BPO-Business Process Outsourcing
Business Process Outsourcing (formally known as Work Force Optimization) is the single point of contact with global/regional delivery centers or outsourcer to:
- ensure delivery to requirements, standards, and service levels; works with F&D / Partner on workload and capacity planning; guides feasibility analyses, planning, and execution against any transitions or
- migration of work; ensures adherence to contract terms and conditions; and collaborates/communicates with upstream / downstream CoEs
BPQ-Better Products Quicker
Better Products Quicker is the name of Company’s global product development framework. This 10-phase process defines how Company executes product development work from start to finish. The Better Products Quicker process has distinct paths to handle various complexities of work – Better Products Quicker Lite and the Better Products Quicker Tollgate path.
COE-Centers of Excellence
Centers of Excellence are various expert teams whose responsibility is to drive business results through the development and implementation of industry best practices in a specific focus area, such as: Call Center, Data Acquisition, Technology, Engineering, Measurement Science, Retail Measurement Services, Product Leadership & Global Operations, etc.
DMAIC-Define Measure Analyze Improve and Control
The process improvement methodology used to improve an existing product, service, or process. It is more robust than ACT Now! and can be used to reduce waste and cycle time, and reduce variation and defects. DMAIC is an acronym for Define, Measure, Analyze, Improve, and Control. More specifically: Define the problem/reason for the project, including business impact, scope, project team, etc.; Measure the current situation and determine baseline performance; clearly identify Customer and business requirements; Analyze root causes (identify and confirm); Improve the situation by generating and implementing solutions and evaluating the results; and Control the process to maintain the gains.
DMADV-Define Measure Analyze Design and Verify Link
A Six Sigma methodology, similar to Define Measure Analyze Improve Control. DMADV is used when a product or process is not in existence and one needs to be developed or when the existing product or process exists and has been optimized (using either DMAIC or not), yet still doesn’t meet the level of customer specification or six sigma level.
- Define the project goals and customer (internal and external) deliverables
- Measure and determine customer needs and specifications
- Analyze the process options to meet the customer needs
- Design (detailed) the process to meet the customer needs
- Verify the design performance and ability to meet customer needs
EPM-Enterprise Project Management
Enterprise Project Management is the Company global standard tool for schedule and resource management, time tracking, status tracking, and project documents. EPM provides one process to book capital, trace, audit, and manage financials. It allows timely status reporting and escalation of issues. The tool works with other Company processes such as Better Products Quicker, Job Jar, and Time Tracking.
GBS-Global Business Services
The Global Business Services organization includes Technology, Measurement Science, Data Acquisition, Call Center, Operations, Business Process Improvement, Engineering, Product Management, Finance, Human Resources, Sourcing and Real Estate, and Client Service Teams including North America Media and International Media. The GBS Mission is to help the company deliver on commitments to clients by achieving commercial excellence through process discipline; driving toward convergence of data, processes, tools and people; and delivering cost leadership in operations and technology.
A Six Sigma methodology used by Business Process Improvement, Kaizen is a Japanese word meaning “improvement” or “change for the better” involving everyone. It includes a mindset of never-ending improvement. A Kazien event is an intensive, focused approach to improvement. It involves a cross-functional team that focuses on a specific problem over a 1–5 day period. Kaizen events can include any one or more DMAIC steps.
It is a methodology and philosophy of continuous improvement that drives high quality products and services delivered with speed at low cost. Lean is used in Business Process Improvement, PMO, and Finance. The goal is to dramatically eliminate waste and reduce cycle time.
SIPOC-Supplier Input Process Outputs Customer
A Six Sigma tool that puts every process in the context of the larger picture by understanding the upstream and downstream components: What flows in and who provides it and What flows out and who uses it.